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Refund Policy

Effective Date
04/07/2026 05:41
Version
1.0

Our Refund Policy explains the conditions, eligibility, processing timelines, and procedures for cancellations and refunds on EventsVibe for event bookings, venues, weddings, birthdays, parties, and other event management services.

Welcome to EventsVibe. This Refund Policy explains the conditions under which refunds may be issued for bookings, payments, and services made through https://eventsvibe.in ("Platform").

By booking an event or using our services, you agree to this Refund Policy.


1. General Policy

EventsVibe is an online platform that connects customers with event venues and service providers for events such as:

  • Weddings
  • Birthday Parties
  • Corporate Events
  • Engagement Ceremonies
  • Baby Showers
  • Anniversary Celebrations
  • Private Parties
  • Conferences
  • Cultural Events
  • Other Event Services

Refund eligibility depends on the cancellation policy of the respective vendor, venue, or service provider.


2. Booking Cancellation

Customers may request cancellation of a booking through the Platform.

Refunds, if applicable, are subject to:

  • Vendor cancellation policies
  • Time remaining before the scheduled event
  • Services already provided
  • Non-refundable deposits
  • Administrative or processing charges

3. Vendor-Specific Policies

Each vendor may have their own cancellation and refund policy.

Before confirming a booking, users should carefully review the vendor's terms.

Where a vendor's refund policy differs from this Policy, the vendor's policy shall apply.


4. Non-Refundable Payments

The following payments are generally non-refundable unless required by applicable law:

  • Booking convenience fees
  • Platform service charges
  • Payment gateway charges
  • Processing fees
  • Taxes already remitted to authorities
  • Non-refundable deposits specified by the vendor

5. Eligible Refund Situations

Refunds may be considered in circumstances including, but not limited to:

  • Vendor cancels the booking.
  • Venue becomes unavailable.
  • Duplicate payment.
  • Incorrect payment due to a technical issue.
  • Service cannot be delivered.
  • Booking cannot be fulfilled.

Each request is reviewed individually.


6. Customer Cancellation

If a customer cancels a booking, the refund amount (if any) depends on:

  • The vendor's cancellation policy.
  • The time of cancellation.
  • Costs already incurred.
  • Services already rendered.

Late cancellations may result in partial or no refund.


7. Vendor Cancellation

If a vendor cancels a confirmed booking, customers may be eligible for:

  • A full refund, or
  • An alternative service or venue, subject to availability and customer approval.

8. Event Rescheduling

Where permitted by the vendor, bookings may be rescheduled instead of cancelled.

Any additional charges or pricing differences will be communicated before confirmation.


9. Refund Processing Time

Once approved, refunds are typically processed within 5–10 business days.

The actual time required for the funds to appear in your account depends on your payment provider or financial institution.


10. Payment Method

Approved refunds will generally be issued to the original payment method used during the booking.

Where this is not possible, an alternative refund method may be used in accordance with applicable laws and payment provider requirements.


11. Failed or Duplicate Transactions

If your account is charged multiple times for the same booking or a payment fails after funds are debited, please contact us with the relevant transaction details.

After verification, eligible duplicate or erroneous payments will be refunded.


12. Refund Request

To request a refund, please provide:

  • Booking ID
  • Full Name
  • Registered Email Address
  • Registered Mobile Number
  • Payment Transaction ID
  • Reason for Refund Request
  • Supporting documents (if applicable)

Incomplete requests may take longer to process.


13. Disputes

If you disagree with a refund decision, you may contact our support team for further review.

EventsVibe will work with the customer and vendor to resolve disputes fairly; however, final decisions may depend on the vendor's contractual terms and applicable law.


14. Force Majeure

Refunds may not be available for cancellations or disruptions caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Government restrictions
  • War
  • Civil unrest
  • Epidemics or pandemics
  • Power outages
  • Other unforeseen events

Such situations will be handled on a case-by-case basis in coordination with the vendor.


15. Changes to This Policy

EventsVibe reserves the right to update or modify this Refund Policy at any time.

Any changes will become effective upon publication on this page.


16. Contact Us

For refund-related questions or assistance, please contact us.

EventsVibe

Website: https://eventsvibe.in

Email: support@eventsvibe.in


17. Acceptance

By making a booking or payment through EventsVibe, you acknowledge that you have read, understood, and agreed to this Refund Policy.